Dear Brain,

I have had nothing but problems, with my credit card issuer. On top of the incessant hold I am placed on each time I call (often upwards of 30 minutes); I have twice tried to cancel the card, to no avail. Now they have charged me an annual fee, even though it should have been canceled months ago and carries zero balance. Is there anything I can do?

Thank you,

Ronnie Whitaker – Mississauga, ON

Dear Ronnie,

The Financial Consumer Agency of Canada (FCAC) details instructions on how to file a complaint. Click here to visit their website for further instructions.

-Credit Brain


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